SheetSnapRefunds and cancellation
SheetSnap is operated by Wendell Labs, LLC. Updated October 7, 2026. New subscriptions are not open yet.
Free founding beta
The first 100 verified members may claim 30 days of Pro + Creator without a card or automatic billing. There is no beta payment to refund. At expiry you return to Free unless you separately choose to purchase when checkout opens. Beta expiry does not delete saved scores or recordings and does not change existing paid access.
Cancel future renewals
Weekly subscriptions renew every 7 days; monthly subscriptions renew every month. Cancel before your next renewal to stop future charges. Access normally continues through the paid period. Cancellation alone does not request a refund.
For a purchase made through Paddle, use the management link in your Paddle confirmation email or Paddle buyer support. Existing Stripe purchases remain managed through the original billing portal in your SheetSnap profile; they are not automatically moved to Paddle.
Request a refund
Email hello@sheetsnapapp.com with your purchase email, receipt reference, and reason. Do not send card numbers. For a Paddle purchase you may also request help directly from Paddle.
Our existing unused-renewal policy remains: contact us within 7 days of a renewal charge and, if you have used fewer than 5 minutes of playback, created no video exports, and created no scans during that renewed period, we will arrange a full refund and cancellation. Existing Lifetime purchases retain their 14-day refund window. Outside these conditions, partial-period refunds are not routinely offered, except where required by applicable law or the checkout provider's applicable terms.
Your statutory rights
Nothing here limits mandatory consumer rights, including applicable withdrawal rights and remedies for faulty or undelivered services. For Paddle purchases, its buyer terms also apply. Any legally required immediate-access consent must be obtained at checkout; this page does not waive your rights.